OUR POLICIES ARE AS FOLLOW:
1.Rescheduling Fee (within 48 hours of booking)
If you wish to reschedule within 48 hours of your booking, a £25.00 rescheduling fee per game will apply.
2. No Rescheduling or Alterations (within 1 hour of game time)
If your team contacts us to reschedule less than 1 hour before your game time or at the time of the booking itself, no rescheduling or alterations can be made. No fees will be offered at this point, and the game is considered non-refundable and non-reschedulable.
3.No-Show Policy
1.If your team contacts us at the scheduled game time to reschedule, unfortunately, it will not be possible. This will be considered a no-show, and the booking will be non-refundable and non-reschedulable.
2. If you are late for more than 15 minutes of the original starting time of your booking, the reservation becomes a no-show automatically and you will be refused entry.
ALL BOOKINGS ARE FINAL AND MONETARY REFUNDS ARE NOT GIVEN UNDER ANY CIRCUMSTANCES.
IF YOUR WHOLE PARTY OR AN INDIVIDUAL PLAYER IN A PARTY DO NOT SHOW UP TO THEIR ESCAPE ROOM SESSION, THEY WILL NOT RECEIVE A REFUND AND DO NOT HAVE THE OPTION TO RESCHEDULE.